Pacific Smiles Group provides all of the resources necessary to enable employed and independent practitioners to provide optimal clinical services to patients. The resources include;
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Strategically located professional Centres with high exposure, easy patient access and high quality design and fit-out
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Experienced Centre management teams
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Front-office reception services
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Trained clinical support staff
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Sterilisation services
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Electronic patient management systems for booking, charting and invoicing
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Fully equipped and maintained surgeries and consultation rooms
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Stock of required consumable items
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Professional marketing services
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Access to Preferred Provider Agreements with third party payers
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Local community and school based oral health education programs
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Practitioner education and development services
Over and above these resources provided by Pacific Smiles Group to the practitioners, the business model benefits practitioners via the social environment that develops in larger professional Centres. Practitioners who practise from Centres operated by Pacific Smiles Group are able to interact with professional peers based at the same Centre and those within the Pacific Smiles network to enhance their professional working life and their own knowledge base.
Key features of the business model include;
Standard Operating Platform for all Centres
All Centres operated by PSG benefit from an efficient and effective standard Centre operating platform. Consistency of systems, policies and procedures augments the provision of optimal care and customer service to patients and practitioners at all Centres.
A Perfect Patient Experience (APPEx) Training Program
PSG has developed an exclusive in-house training framework for all employees which prepares them to deliver a perfect patient experience to each and every patient who attends one of our Centres. Essentially, a highly customised customer service and patient care program, APPEx training works in well with the PSG standard operating platform.
Fully Owned Registered Training Organisation
Further emphasising its commitment to education and training, Pacific Smiles Group has established a Registered Training Organisation (RTO). The RTO offers a range of training solutions for the dental industry, not just Pacific Smiles Group, for nationally recognised qualifications and short courses such as Dental Implant nursing and infection control. The RTO has also been approved by the NSW Department of Education and Training to deliver training for Dental Assisting Trainees employed in NSW.
Key Strategic Relationships
Pacific Smiles Group has developed important strategic relationships in the industry with major health insurers and suppliers. An exclusive licensing arrangement with nib allows us to operate some of our Centres as nib Dental Care Centres. There are also special arrangements in place with nib and other private health insurers to benefit patients who visit the Pacific Smiles Dental Centres.
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