Our Purpose
We develop and operate Dental and Eye Care Centres that deliver outstanding quality, value and benefits to patients and practitioners.
Our Vision
We will be recognised as an outstanding Australian success story and a market leader in our field.
We will combine professional ethics and care with efficient and effective systems and structures to provide a perfect patient experience (APPEx) at every one of our Centres.
We will delight both practitioners and patients with our range and standard of service.
We will work with government, private health insurers and other third party funders to assure patients of the very best access to care.
We will recognise and reward our employees for their contributions and provide career and professional development structures for them.
We will actively interact with and support the communities in which our Centres operate.
We will operate profitability to ensure our ongoing growth and success.
We will genuinely enjoy what we do.
Our Values
A spirit of adventure, a sense of courage and a relentless desire to do things better were the foundations upon which our vibrant and entrepreneurial organisation was founded. Our continued success will be underpinned by our commitment to our founding principles and the following core values.
Service
Our reason for being is to provide excellent service and care to practitioners and patients.
Mutual Respect
We cultivate an internal culture of genuine care and concern for all stakeholders and mutual respect between all.
Integrity
We display honesty, loyalty and integrity in all our dealings and interactions.
Learning
We are committed to education and professional development of employees and practitioners to create a culture of learning and continuous improvement.
Energy
We recognise that service excellence and superior outcomes rely upon the motivation, commitment and positive energy of many individuals.
Safety
We provide a safe work environment for all. We empower our people to share this value and the responsibility for the health and safety of themselves and others.
Our Goals
To develop successful and professional Centres that have a magnetic quality, where practitioners and their patients become long-term customers and are eager to refer friends, relatives and associates.
To meet the needs of both practitioners and their patients more effectively, efficiently and comprehensively than is possible by any other organisation, partnership or individual.
To build long term relationships with all our stakeholders and associates.
To build a network of professional Centres throughout Australia, in regional and urban locations where the vast majority of the Australian population reside, and where growth is expected to be concentrated.
To facilitate continuous quality improvement in all that we do.
To list publicly on the Australian Stock Exchange at an appropriate future time to allow Pacific Smiles Group to undertake further capital investment and develop a higher public and investor profile.
Pacific Smiles Group acknowledges that successful achievement of these goals depends upon the positive contributions of many and we recognise and reward those who contribute to our success.
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