Commitment to A Perfect Patient Experience (APPEx)
Every single employee at Centres operated by Pacific Smiles Group are required to complete a multi-module training course on the delivery of APPEx. It is our aim to ensure that every patient’s experience with us exceeds their expectations and is as perfect as a visit can be.
Patient Experience Quality Assurance
Pacific Smiles Group has established a variety of quality assurance systems to track the delivery of APPEx including on-line feedback systems, telephone surveys, patient experience surveys and employee nomination systems where a patient wishes to nominate an employee for providing outstanding service and care. Combined, these quality assurance systems allow us to hear the voice of the patient and customer and maintain our commitment to APPEx.
Accessible Locations and Opening Hours
Our Centres are located in highly accessible locations, close to parking and major transport routes. They open six or seven days a week with some opening selected evenings and public holidays.
Many of our Centres have their own car-parking for patients and all of our Centres are wheel-chair friendly.
Patients who are genuinely in pain need priority attention. Every Centre tries to keep some space available in the appointment books every day for urgent care patients.
Array of Services
Patients today want the convenience of all or most required services being available from a single location.
Pacific Smiles Dental Care Centres provide general dentistry such as check-ups, scales and cleans and fillings, specialist dentistry such as orthodontics and niche dentistry such as dental implants and even general anaesthetic (sleep dentistry) procedures at or via most Centres. Denture services and custom mouth guard services are also available.
Some of our Centres have Eye Care Centres on the same site and in some situations, we are located within or adjacent to community health precincts where even more health services are available.
Affordability and Value
For most patients, the most affordable and cost-effective approach to dental care is good dental hygiene, a healthy diet and regular visits to the dentist for check-ups and cleans.
To assist in making those regular visits (and indeed all dental services) as affordable as possible, dentists at our Centres have Preferred Provider Arrangements with major health funds and some participate in government funding schemes such as Veterans' Affairs, Medicare Teen Dental Plan and the Chronic Disease Dental Plan (formerly Enhanced Primary Care Scheme).
All of the dentists provide written estimates for all treatment plans before treatment commences so that patients are fully informed as to expected fees and charges.
Assurance of Quality, Compliance and Safety
Patients need to feel absolutely safe and secure when they visit the dentist. All of our Centres are compliant with Australian infection control legislation and regulations. Our Centres feature the latest sterilisers and associated equipment for cleaning and processing reusable instruments, and we have strict protocols both in the surgeries and throughout the whole Centre with respect to infection control practices.
All Centres have also invested in digital x-ray systems that minimize radiation exposures to patients when taking x-rays.
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