Outstanding Employees
Employees of Pacific Smiles Group are professional, competent, friendly and efficient. They recognise practitioners as being a customer in the PSG business model and continually strive to provide outstanding services to them. Pacific Smiles Group recruits selectively and then provides ongoing training and development to keep employees at the forefront of their profession.
Professional Management
All Centres operated by Pacific Smiles Group feature a local on-site Centre Manager. The local Manager’s main purpose is to provide excellent customer service to practitioners and patients. The Centre Manager is supported by a Regional Operations Manager and Group Head Office for specialised assistance in the areas of Operations, Human Resources, Marketing, Finance and Corporate Services.
Commitment to Continuing Education For All
Continuing education is of paramount importance in the delivery of health-related services. Pacific Smiles Group’s own Registered Training Organisation (RTO) to systematically deliver training and education to employees throughout the tenure of their employment. Practitioners benefit from efficient, knowledgeable and friendly staff.
Pacific Smiles Group also encourages independent practitioners to participate in ongoing training and education programs while they practise from our Centres. Pacific Smiles Group provides each practitioner with an annual education rebate against the Service Fee invoice and assists in arrangements for attending external seminars. There are also regular in-house seminars on a variety of topics and structured mentoring by experienced practitioners on a variety of clinical topics and treatments.
Mentoring Programs for New and Experienced Practitioners
Pacific Smiles Group has established an in-house mentoring program with positions each year highly sought by recent graduate dentists. With regular training sessions delivered throughout a year-long program, recent graduate dentists are exposed to the experience and wisdom of highly experienced dentists and specialists in a variety of different fields.
There is also a practice development and support program for experienced practitioners who wish to embark on a program of continuous improvement in their clinical practice. This can be an ongoing program and is delivered twice a year via face-to-face meetings and reviews.
Both these programs are provided completely free of any cost or charge to practitioners who practice from Centres operated by PSG.
Modern Facilities
Dental Care Centres and Eye Care Centres operated by Pacific Smiles Group are strategically located with high exposure, easy patient access and high quality design and fit-out. The use of contemporary designs and colours adds to the appeal of the Centres and to the motivation and enjoyment of those who work there.
Latest Proven Technologies
Pacific Smiles Group invests in proven technology to enhance the diagnostic and therapeutic capabilities of the Centres and the practitioners who practise there. Pacific Smiles Group also invests in information systems to maximise efficiency and accuracy with respect to the operations of the Centres.
Professional Marketing
Pacific Smiles Group engages in substantial marketing of the Centres to build awareness throughout the local community. This includes print media advertising, sponsorship of local sports and cultural events, direct mail campaigns and oral health education programs in local preschools, primary schools and childcare centres.
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